Frequently Asked Questions
Frequently asked questions about Metorox custom software development, WordPress plugins, SEO, and hosting. Find answers to common questions about our services, pricing, timeline, and support.
General
What does Metorox do?
Metorox builds custom software for theatre companies, real estate agencies, and travel agencies. We also develop WordPress plugins, provide SEO services, and offer managed hosting.
Who are your typical clients?
Theatre companies, schools, real estate agencies, travel agencies, WordPress hosts, and SaaS companies. See our services for details.
How long has Metorox been in business?
Founded in 2023. We've delivered projects for theatre ticketing, client portals, and automation workflows.
Where are you located?
Based in Draper, Utah, USA. We serve clients across the United States.
Do you work with clients outside the US?
Yes, we're open to international projects. Contact us to discuss your needs.
What's your response time?
We typically respond to inquiries within 24 hours.
Services & Pricing
What's the typical cost of a custom software project?
Costs vary based on complexity, timeline, and integrations. Most projects range from $5,000–$50,000. We provide free discovery calls to quote your specific needs. See our pricing page for starting ranges.
How long does a typical project take?
Most custom software projects take 8–12 weeks from discovery to launch.
Do you offer hourly billing?
No, we use project-based pricing to ensure transparency and predictability.
Can you integrate with [tool]?
We integrate with most popular tools (Stripe, Square, HubSpot, WordPress, etc.). Contact us to discuss your specific integrations.
Do you offer payment plans?
Yes, for larger projects, we can discuss payment plans. Contact us to arrange.
What's included in the project cost?
Discovery, design, development, testing, launch, and 30 days of post-launch support.
Do you offer maintenance after launch?
Yes, we offer ongoing support and maintenance packages starting at $300/month.
Can I modify or upgrade my software after launch?
Absolutely. We offer ongoing support and can add features or make changes as your business grows. See our services for details.
WordPress & Plugins
Do you develop custom WordPress plugins?
Yes, we specialize in custom WordPress plugin development for agencies, hosts, and SaaS companies.
What's the typical timeline for a WordPress plugin?
Most plugins take 4–8 weeks to develop, test, and deploy.
Can you submit my plugin to WordPress.org?
Yes, we can handle WordPress.org submission and ongoing maintenance.
Do you support plugin updates and maintenance?
Yes, we provide ongoing support, updates, and maintenance for all plugins we develop. See our pricing for maintenance plans.
Security & Compliance
Is your software secure?
Yes, we implement industry-standard security practices including SSL encryption, firewalls, role-based access, and daily backups.
Are you PCI compliant?
Yes, our ticketing and payment systems are PCI DSS compliant for secure payment processing. Learn more about CurtainCall.
Do you encrypt customer data?
Yes, all sensitive data is encrypted both in transit and at rest.
How often do you back up data?
We perform daily backups with redundancy and tested restore procedures.
What happens if there's a security issue?
We have a security incident response plan and will notify you immediately of any issues. Contact support for urgent matters.
Support & Onboarding
What kind of support do you offer?
We offer email and phone support with a 24-hour response guarantee. Premium support packages available.
Do you provide training?
Yes, we provide onboarding training, documentation, and admin/user guides.
What happens after my software launches?
We provide 30 days of included support. After that, ongoing support packages are available.
Can I schedule a call with you?
Yes, we offer free 30-minute discovery calls. Contact us to schedule.
Do you offer phone support?
Yes, you can reach us at +1-801-890-5036 during business hours.
Theatre-Specific (CurtainCall)
What is CurtainCall?
CurtainCall is our custom theatre ticketing system with interactive seat maps, mobile check-in, and real-time reporting.
How much does CurtainCall cost?
CurtainCall is tiered: Starter $39/mo, Professional $89/mo (7-day free trial), Business $179/mo, Enterprise $599/mo. See full details on our pricing page.
Can I use CurtainCall for my school/theatre?
Yes, CurtainCall is designed for theatres, schools, and performing arts venues. Contact us for a demo.
Does CurtainCall support multiple events?
Yes, you can manage unlimited events with CurtainCall.
Can I export ticketing data from CurtainCall?
Yes, we provide reporting and data export options.
