Privacy Policy

1. Introduction

Metorox Software LLC ("Metorox," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metorox.com, use our products, or engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please do not use our website or services.

2. Information We Collect

Personal Information

We may collect the following personal information when you voluntarily provide it:

• First and last name
• Email address
• Phone number
• Organization or company name
• Message content and subject
• Files you upload through our contact form

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact requests
• Provide, maintain, and improve our services
• Send project updates and relevant communications
• Process transactions and deliver products
• Analyze website usage to improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website and services (e.g., hosting, email delivery, payment processing)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Metorox, our users, or others

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Secure server infrastructure with firewalls
• Regular security audits and updates
• Access controls and authentication protocols

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 24 months. Website analytics data is retained for up to 36 months. You may request deletion of your data at any time by contacting us.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us at [email protected].

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. As stated above, we do not sell personal information. To make a request, contact us at [email protected].

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.