Support & Maintenance
Ongoing technical support with severity-based SLAs and 24-hour response times. We keep your systems running smoothly with proactive monitoring, regular updates, and fast issue resolution.
Get a Free QuoteWhat's Included
Severity-Based SLAs
Critical issues get a 12-hour response. High: 24hr, Medium: 48hr, Low: 72hr. You always know when to expect a resolution.
24hr Response Time
Every support request is acknowledged within 24 hours, with most issues resolved same-day or next-day.
Proactive Monitoring
We monitor your systems before problems become outages. Uptime checks, error logs, and performance metrics reviewed regularly.
Regular Updates
WordPress core, plugin, theme, and dependency updates applied on a scheduled basis to keep your systems secure and current.
Security Patches
Critical security vulnerabilities are patched immediately. We track CVEs and apply fixes before they can be exploited.
Backup Verification
Backups are tested regularly to ensure they actually restore. You'll never discover a broken backup when you need it most.
How It Works
From onboarding to ongoing support, here's what a maintenance relationship with Metorox looks like.
Onboarding
We audit your systems, document your stack, and establish monitoring and backup routines.
Monitor
Continuous uptime, performance, and security monitoring with automated alerts.
Respond
Issues are triaged by severity and resolved within SLA timeframes with full communication.
Report
Monthly reports covering uptime, resolved issues, updates applied, and upcoming maintenance.
Support & Maintenance Pricing
Yearly plans include ≈2 months free. Growth is our best-value tier.
Starter
$149/mo
or $1,490/yr · 2 months free
Uptime monitoring, security updates, 72hr SLA, email support
Get StartedGrowth
$349/mo
or $3,490/yr · 2 months free
Priority monitoring, 24hr SLA, monthly reports, chat support
Get StartedPro
$749/mo
or $7,490/yr · 2 months free
24/7 monitoring, 12hr SLA, weekly reports, dedicated manager
Get StartedFrequently Asked Questions
What is included in a maintenance plan?
Plans include uptime monitoring, security updates, plugin/theme updates, daily backup verification, and priority support with severity-based SLAs.
What are your SLA response times?
Critical (system down): 12hr. High (major feature broken): 24hr. Medium (minor issue): 48hr. Low (cosmetic/question): 72hr.
Do you support non-WordPress platforms?
Yes. We support custom-built applications, Node.js/Next.js apps, PHP applications, and any system we've built or can access.
Can I submit support tickets at any time?
Yes. Support requests can be submitted 24/7 via email or our support portal. Response times follow SLA tiers based on severity.
Is there a minimum contract length?
We offer month-to-month plans with no long-term commitment required. Annual plans include a discount.
Keep your systems running without the stress.
Let us handle the maintenance so you can focus on your business.
Get Started